Shipping Policy

We pay for the shipping on most orders $100.00 and over. For orders under $100.00, there is a flat shipping fee of $8.95, which will be added to your total at checkout. Barber chairs and furniture do not qualify for free shipping no matter the total of the order. Please see barber chairs and furniture for additional shipping policies on these items. Additional shipping may apply for large or heavy liquids that are purchased, such as gallons of aftershave.

There will be additional shipping charges for orders that are being shipped to Alaska, Hawaii, FPO, and APO addresses, as these orders have to be shipped through the US Post Office. Please call us at 602-749-9149 to find out the shipping charge for your order. If you place an order online to one of these addresses, we will call or e-mail you with the shipping charges and will not be able to send the order out until we get approval on the shipping. Due to US Post Office regulations, aerosol spray cans cannot be shipped to Alaska, Hawaii, FPO, or APO addresses.

Barber Chairs and Furniture Items

Additional freight will apply for all chairs and furniture items. Free shipping on orders over $100.00 does not apply to these items. Please call us at 602-749-9149 for discounted freight rates before placing an order for any of these items. We do not ship COD.

Barber chairs, styling chairs, and other furniture items such as shampoo sinks, cabinets, etc. cannot be returned for any reason. It is the buyer’s responsibility to examine the box and packaging for external damage at time of delivery and to note it on the truck driver’s delivery receipt before signing and accepting delivery. Rubinov’s Barber Supplies LLC is not responsible in the event that any damage occurred in shipping and the buyer fails to note the damaged condition of the box on the truck slip.

In the unlikely event that there is a defect with the chair or furniture item, the manufacturer reserves the right to replace the item or send a replacement part to fix the item. Neither Rubinov’s Barber Supplies LLC nor the manufacturer is responsible for any labor incurred by the buyer for the repair of the item.

Damages

Any damage or shortage in a shipment must be reported within 48 hours of receipt of the package. Rubinov’s Barber Supplies LLC will not accept any claims if not notified within 48 hours of receipt of the package.

Return Policy

Merchandise may be returned or exchanged within 15 days of invoice date. All returns and exchanges must have prior authorization before they are sent back to us. Call us at 602-749-9149 with your invoice number to receive authorization. All returns may be subject to a restocking fee of up to 20%. No returns will be accepted without prior authorization. A re-ship fee of $8.95 will apply to the exchange if it was a wrong item or size ordered by the customer.

If you are requesting a refund and the product does not have a verifiable manufacturers defect, then you will be refunded the total amount after deducting the up to 20% restocking fee and the shipping cost if your order qualified for free shipping and we paid to send it to you. If you tamper with the product, the warranty will be void, and we will be unable to accept or exchange the item.

Barber chairs and furniture items cannot be returned. Please see barber chairs and furniture items for more information.

All merchandise returned must be in its original packaging. Please make sure all items are packed properly with sufficient cushioning in the box. Rubinov’s Barber Supplies LLC is not responsible for any damage that occurs when the item is being shipped back to us.

For returns please use this address:

Rubinov’s Barber Supplies LLC 8528 N 7th Street Phoenix, AZ 85020